Frequently Asked Questions
Everything you need to know about Westcott home essentials.
What is the typical shipping timeframe for furniture items?
Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Does Westcott offer a warranty on home products?
Yes, all Westcott furniture and hardware products are covered by a limited 1-year warranty against manufacturing defects to ensure the highest quality for your home.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom upholstery and final sale items are non-returnable.
Are your wood products sustainably sourced?
Sustainability is at our core. We partner with FSC-certified suppliers to ensure our timber is harvested responsibly and ethically.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.